Privacy policy

Last updated: January 13, 2026

This Privacy Policy describes how SURVIRAGE, operating under the name Survirage Shop (the “Company”, “we”, “us”, or “our”), collects, uses, stores, and discloses personal data when you visit or use the website www.survirage.com (the “Site”), make a purchase, or otherwise interact with our services (the “Services”).

SURVIRAGE is an Entreprise individuelle, registered in France, SIRET 942 819 947 00014, with its registered address at Impasse du Cade, 83390 Pierrefeu-du-Var, France.

This Privacy Policy is drafted in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), French data protection law, and applicable consumer protection regulations.

1. Data Controller

For the purposes of applicable data protection laws, SURVIRAGE is the data controller of your personal data.

Contact email: team@survirage.com

2. Personal Data We Collect

We collect and process personal data that you voluntarily provide to us or that is automatically collected when you use the Services.

Personal data may include:

  • Identity and contact information: name, billing address, shipping address, email address, telephone number

  • Order and transaction data: products viewed or purchased, order history, returns, exchanges, payment confirmation

  • Payment information: payment method and transaction data (note: payment details are processed securely by third-party payment providers and are not stored by us)

  • Account information (if applicable): login credentials, preferences

  • Customer communications: messages sent to customer support

  • Technical data: IP address, browser type, device information

  • Usage data: interactions with the Site, navigation behavior

We do not knowingly collect personal data from minors. The Services are intended for individuals aged 18 or older.

3. Sources of Personal Data

We collect personal data:

  • Directly from you when you place an order, contact us, or interact with the Site

  • Automatically through cookies and similar technologies

  • From service providers acting on our behalf (payment, hosting, logistics)

4. Purposes and Legal Bases of Processing

We process personal data only where legally permitted and for the following purposes:

Contractual necessity

  • Processing orders and payments

  • Shipping products and handling returns

  • Managing customer accounts and communications

Legitimate interests

  • Improving the Site and Services

  • Fraud prevention and security

  • Customer support and relationship management

Consent (where applicable)

  • Marketing communications

  • Non-essential cookies and tracking technologies

Legal obligations

  • Accounting and tax compliance

  • Responding to lawful requests from authorities

5. Marketing Communications

If you opt in, we may send you marketing communications by email.
You may unsubscribe at any time using the link included in our emails.

Transactional or service-related emails (order confirmations, shipping updates) will still be sent regardless of marketing preferences.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of the Site, measure performance, and improve user experience.

Non-essential cookies are used only after consent, in accordance with GDPR and CNIL requirements.

You may manage your cookie preferences at any time via the cookie banner displayed on the Site.

7. Disclosure of Personal Data

We may share personal data with trusted third parties only when necessary, including:

  • Shopify Inc., which hosts and powers the Site

  • Payment service providers

  • Shipping and logistics partners

  • IT, analytics, and customer support providers

These third parties process personal data only on our instructions or under their own legal obligations.

We do not sell personal data.

8. Relationship with Shopify

Our Site is hosted by Shopify Inc., which processes personal data in order to provide and improve the Services.

Shopify may process certain data as an independent data controller.
For more information, please consult Shopify’s Privacy Policy:
https://privacy.shopify.com

Requests related to data processed directly by Shopify may be handled through:
https://privacy.shopify.com/en

9. International Data Transfers

Some personal data may be transferred outside the European Union, including to Canada and the United States.

When such transfers occur, we rely on approved legal mechanisms, including:

  • European Commission adequacy decisions

  • Standard Contractual Clauses

to ensure an adequate level of data protection.

10. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and contractual obligations.

11. Your Rights

In accordance with GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent at any time

To exercise your rights, contact us at: team@survirage.com

You also have the right to lodge a complaint with your local data protection authority, including the CNIL (France).

12. Security

We implement appropriate technical and organizational measures to protect personal data.
However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.

14. Contact

For any questions regarding this Privacy Policy or your personal data:

SURVIRAGE
Impasse du Cade
83390 Pierrefeu-du-Var
France

Email: team@survirage.com