Terms of sale

 

GENERAL TERMS AND CONDITIONS OF SALE (GTCS)

Last Updated: 24th January of 2026.

PREAMBLE These General Terms and Conditions of Sale (hereinafter "Terms") govern the sale of products by SURVIRAGE (hereinafter "the Seller") to any individual consumer (hereinafter "the Customer") via the website www.survirage.com.

By placing an order on our site, you unconditionally accept these Terms in their entirety.

SECTION 1 - SELLER IDENTITY

  • Trade Name: SURVIRAGE

  • Legal Entity: Entrepreneur Individuel (Sole Proprietorship)

  • Registered Address: Impasse du Cade, 83390 Pierrefeu-du-Var – France

  • Registration Number (SIRET): 942 819 947 00014

  • Email: team@survirage.com

SECTION 2 - PRODUCTS AND AVAILABILITY The products offered for sale are those described on the website on the day of consultation by the Customer. We take great care in the presentation and description of our products.

  • Visuals: Photographs and visuals of products are for illustrative purposes only and are non-contractual. Slight variations in color or appearance may occur depending on your screen settings.

  • Availability: Our offers are valid as long as they are visible on the site and within the limits of available stock. In the event of unavailability of a product after placing an order, we will inform you by email and proceed to a full refund.

SECTION 3 - PRICES AND TAXES

  • Currency: Prices are indicated in Euros (€). If you are browsing from outside the Eurozone, your bank may apply a currency conversion rate and fees at the time of payment.

  • EU Customers: Prices include applicable VAT for orders shipped within the European Union.

  • International Customers (USA & Non-EU): For orders shipped outside the European Union (e.g., to the USA), prices are displayed excluding VAT. Import duties, taxes, and customs clearance fees are not included in the product price or shipping cost. These charges are the sole responsibility of the Customer (importer of record) and must be paid upon delivery. SURVIRAGE has no control over these charges and cannot predict their amount.

SECTION 4 - ORDERS Placing an order implies full acceptance of these Terms.

  • Validation: The contract is formed when the Customer clicks on the "Pay" button.

  • Confirmation: An order confirmation email will be sent to the email address provided. This email acknowledges receipt of the order.

  • Right to Refuse: SURVIRAGE reserves the right to refuse or cancel any order for legitimate reasons, such as suspicion of fraud, a dispute over a previous order, or a manifest error in the display of the price.

SECTION 5 - PAYMENT Payment is due immediately upon ordering. Transactions are secured via Shopify Payments.

  • Accepted Methods: We accept major credit cards (Visa, MasterCard, Amex) and other methods displayed at checkout (PayPal, Apple Pay).

  • Security: Your payment data is encrypted (SSL) and is never stored on our servers.

SECTION 6 - SHIPPING AND DELIVERY

  • Address: Products are delivered to the shipping address indicated by the Customer during the order process. It is the Customer's responsibility to provide accurate information.

  • Delays: Delivery times indicated on the site are estimates only and are not guaranteed. They may vary depending on the destination and carrier processing times.

  • Transfer of Risk: Risk of loss or damage to the products passes to the Customer upon physical receipt of the goods.

SECTION 7 - RIGHT OF WITHDRAWAL (RETURNS) In accordance with French and EU consumer laws, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties.

  • Conditions: Products must be returned in their original condition, unwashed, unworn, and with all original tags attached.

  • Return Costs: Return shipping costs are the responsibility of the Customer.

  • Exclusions: Personalized or custom-made items cannot be returned unless defective.

SECTION 8 - REFUNDS Refunds will be processed within 14 days following the receipt and inspection of the returned items at our warehouse. Refunds are made using the original payment method used for the purchase.

SECTION 9 - LEGAL WARRANTIES (EUROPEAN COMPLIANCE) Even for international sales, as a French company, we are bound by French legal warranties for consumers:

  • Guarantee of Conformity (Articles L217-4 et seq. Consumer Code): Covers products that do not match the description or are not fit for purpose.

  • Hidden Defects Warranty (Articles 1641 et seq. Civil Code): Covers hidden defects that render the product unfit for use.

SECTION 10 - LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, SURVIRAGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCTS. OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

SECTION 11 - GOVERNING LAW AND JURISDICTION These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France. Any dispute relating to the interpretation or execution of these Terms shall be subject to the exclusive jurisdiction of the courts within the jurisdiction of the Court of Appeal of Aix-en-Provence (or Toulon), France, notwithstanding multiple defendants or third-party claims.